Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at business.yorozuyastudio@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at business.yorozuyastudio@gmail.com.
Refunds of monetary value:
If any orders accidentally placed in your card name or other form of payment processing was not done by you, you are entitled to a refund if the purchase is reported within 48 hours. Do remember you will receive your refund, but your order will be cancelled.
When ordering any of our products you must pay an initial down payment if prompted. This initial payment is nonrefundable unless you did not place your order. You have 15 days (about 2 weeks) after placing said down payment to cancel your deposit. Keep in mind if you choose to preorder a product and do not pay your first monthly deposit your order will also be cancelled. If you do pay your first deposit and do not commit to our monthly payment plan (I.E., every 30 or so days.) your order will be canceled. If any issue arises during monthly payments please contact us immediately for assistance.
If any issue on the customers ends regarding payment plans occur, you will not be entitled to a refund depending on the process here are a few examples:
- Charging back falsely during any month
- Requesting to pay off a product later or attempting to abuse our shop in any way shape or form.
If your order is somehow cancelled when paying for any of our products you are entitled to said refund. However, attempting to chargeback or to commit fraud when attempting to purchase our products will force us to dispute your claim. Please do not do this as it wastes our time and yours. Fraud is not limited to: Using anything for payment that does not belong to you, attempting to chargeback after receiving a product, falsely claiming a package is stolen without any proof etc.
When cancelling an order of a product (consisting of one whole payment) you are entitled to a full refund. Once your order is cancelled, we will process and get your refund to you within 90 days (about 3 months). To request a refund please email us at: business.yorozuyastudio@gmail.com
If your refund request is valid and if the customer paid with PayPal a refund will be issued to that PayPal used. Under no circumstances can you request a refund to a different currency nor a different account; this is to avoid fraud and to ensure that we are refunding customers properly.
If your package is stolen, we require proof that you file a report at your local authorities to report the item as such. Without proper documentation or proof of said claim you will not receive a refund.
If you have not received your refund within those 90 days (about 3 months) please contact us at: (Discord)
Special items/Sale items:
Any product on sale (discounted from the original price) will not be eligible for a refund.
Replacement products/parts:
If a part you received is defective out of the packaging please contact us immediately. We will replace said part for no cost and cover shipping. We do not allow for monetary refunds when replacing said defective parts. If you need a replacement, please email us at (email here). If a product or part is damaged in transport, we will require you to file a claim with your shipping provider before proceeding further, after doing so please email us as well. Do keep in mind photographic evidence of said defects is required.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.